Pinsent Masons is an international professional services business on a journey of growth and change. Keeping colleagues informed and involved is always a challenge, and the Head of IC was keen to understand how well the current channel mix was working for its 3,800 global colleagues. As a matrixed organisation, routes for line manager communication and opportunities for two-way conversation can be complex, and this was another key area of focus.
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Donna Dew, Head of UK & Corporate Functions People Director at William Hill approached us to help her find the right candidate to cover a maternity leave over a significant period of change in the organisation including the integration with 888.
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We helped Travis Perkins to find Matthew Ainsworth, an experienced internal and change communications specialist, to come in on an interim basis to fill a newly created role as dedicated group-wide internal communications lead.
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HarknessKennett used a range of research techniques: the senior team shared their views through one-on-one interviews, both face to face and via Skype; we undertook interviews with colleagues working remotely; and office-based teams and managers joined workshops which enabled us to fully explore the future needs of internal communications.
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